Contact Us

You can reach our Evolve Money® Support Team at 866-972-6137 or support@evolvemoney.com.

Quick Start Guide

IMPORTANT UPDATE

In mid-November, ALINE Card users will have access to a new bill pay provider, Plastiq®. ADP is launching Plastiq because Evolve Money® will no longer offer bill pay services after December 31, 2016.

Beginning November 17, 2016, you’ll be able to click on a link to Plastiq’s website on the Bill Pay page of mycard.adp.com.

Action May Be Required Due to Changes to Bill Payment Provider

If you currently have bill payments scheduled with Evolve Money, any payments scheduled to be paid after December 31st, 2016 with Evolve Money will not be processed or paid. You can sign up for Plastiq’s bill pay services to ensure there are no interruptions to your bill payments.

If you have any questions, please contact Cardholder Services at (877) 237-4321.

Thank you for being a valued ALINE Cardholder.

1. Select the Sign Up button from the Evolve Money® Log In page.
2. Enter your user information.
3. Select the Sign Up button and you can begin adding your bills.

  1. In the search box, enter the name of your bill and select the Search button.
  2. Select the correct bill from the search results and you will be sent to the Add Bill page.
  3. Enter your bill information. The red asterisk next to the information label means that the field is required.
  4. Select the Save button when you have completed the form. Your bill will be saved and you will be directed back to the Your Bills page.

Yes! If you select the Account button on the top right hand corner, and then select the blue Edit Account button, you can complete all of your account information and your mailing address will then auto-fill when adding bills.

On a computer or tablet, select the Account button in the top right corner of the page. On a mobile phone, select the menu icon in the top left hand corner, and then select the Account link.

Once you have added your bills you can pay one or multiple bills at once.

  1. Enter the bill amount you would like to pay.
  2. The first available date for payment will display to the right of the amount field. If you would like to make a payment on a different date, select the Change Date button.  In the calendar, select your due date up to 45 days out, and then select the OK button.
    Note: You will be shown a charge date which indicates when your card will be charged.
  3. Select your payment method, Debit Card, Credit Card, or Cash from the Pay With dropdown. If you select cash, brands will display directly below the Pay With dropdown for you to enter in your cash brand information. Note that cash payments will no longer be available as a payment option beginning February 15, 2016.
  4. Select the Pay button to submit your payment.
  5. Review the confirmation popup and then select the Pay button again to finalize your payment submission.
  6. To see your payment status, look at the Activity list on the right hand side.

If you are using the mobile app, select the Activity icon in the upper right hand corner to view your bill status. To hide the Activity list, select the icon again or select the X icon.

Fees & Limits

Yes, there are some limits on payments. To see what these limits are, view our transaction limits page at http://www.evolvemoney.com/transaction-limits/.

Signing up for Evolve Money® is free.

 

The number of payments that can be made varies depending on the form of payment and which bill you are paying. For more details view our transaction limits page at http://www.evolvemoney.com/transaction-limits/.

No, not if the purpose is to circumvent transaction limits. Limits apply in aggregate.

Adding Bills

1. In the search box, enter the name of your bill and select the Search button.
2. Select the correct bill from the search results and you will be sent to the Add Bill page.
3. Enter your bill information. The red asterisk next to the information label means that the field is required.
4. Select the Save button when you have completed the form. Your bill will be saved and you will be directed back to the Your Bills page.

To update or change one of your saved bills, select the name of your bill on the Your Bills page and you will be directed to the Edit Bill page. Select the Save button on the Edit Bill page to save your changes.

To delete a saved bill, select the name of your bill on the Your Bills page and you will be directed to the Edit Bill page. Select the red Delete Bill link in the top right hand corner of the Edit Bill page. In the delete bill popup, select the OK button to delete, or the Cancel button to keep this saved bill.

First, check that you have spelled the name of your bill correctly. You may also try entering less information in order to expand your search results.

Still no luck? It may be that we don’t have your provider yet. We continually add new providers and appreciate your input.

Simply click the blue “Can’t find your bill? Let us know!” button and fill out the form. You can also contact our Evolve Money® Support Team at support@evolvemoney.com or (866) 972-6137 to let us know if a certain bill is not offered.

A service provider’s address is only required when a service provider has multiple processing locations. To find your provider, choose the address from the list that matches where you would mail your bill. This ensures we electronically transfer the payment to the correct service provider.

Evolve Money® may use that information to provide customers with a faster more reliable payment that improves the overall experience of the service. In the future, Evolve Money® may also use it to provide account information such as amount due or due date, which in turn will make the service even more convenient. For more information please review our End User License Agreement.

Yes, Evolve Money® offers Same-Day (Express) payments, including weekends and holidays for select bills. You will be able to tell if a Same-Day payment is available for your bill because the first available date for payment will display to the right of the amount field on the Your Bills page. Same-day payments are offered at no additional cost.

If your bill is shown in red, or has an alert, your bill needs to be updated. Edit your bill to confirm that everything entered is correct and add any additional information necessary. If your bill is still shown in red, contact our Evolve Money® Support Team at support@evolvemoney.com or 866-972-6137.

Paying Bills

Once you have added your bills you can pay one or multiple bills at once.

  1. Enter the bill amount you would like to pay.
  2. The first available date for payment will display to the right of the amount field. If you would like to make a payment on a different date, select the Change Date button.  In the calendar, select your due date up to 45 days out, and then select the OK button.
    Note: You will be shown a charge date which indicates when your card will be charged.
  3. Select your payment method from the Pay With dropdown.
  4. Select the Pay button to submit your payment.
  5. Review the confirmation popup and then select the Pay button again to finalize your payment submission.
  6. To see your payment status, look at the Activity list on the right hand side.

If you are using the mobile app, select the Activity icon in the upper right hand corner to view your bill status. To hide the Activity list, select the icon again or select the X icon.

Yes, you can schedule a payment up to 45 days in the future.

If you do not change the payment date that displays to the right of the amount field, you will be charged immediately. If you choose to make a payment for a later date by selecting the blue Change Date button, you will be charged 1-2 business days before the payment date selected.

Some cards may not be approved when you select a date in the calendar popup. This is more common with gift cards and one-time use prepaid debit cards. For these types of cards, make a payment with the first available payment date that displays to the right of the amount field instead of selecting the Change Date button.

ALINE Cards by ADP®  (MasterCard® and Visa®)

 

 

The statement from your card provider will show a transaction with Evolve Money® as the merchant.

 

As long as you have not yet selected the Pay button in the confirmation popup to submit your payment for processing, you can edit your payment method and amount. You will need to select the Cancel button in the confirmation popup to edit the amount on the Your Bills page.

 

Payment Status and Receipts

You can view your payment Activity in several different ways. To see scheduled, recent, and pending payments, look at the Activity list on the right hand side. If you would like to see more payments, select the See All Activity button. If you would like to see a detailed receipt, select the individual bill payment in the Activity list.

To view your payment status, look at the Activity list on the right hand side. If you are using the mobile app, select the Activity icon in the upper right hand corner to view your bill status. To hide the Activity list, select the icon again or select the X icon.

You will see a list of all scheduled, pending and recently delivered payments.

Payments that have been delivered show a green check mark next to the biller along with the delivery date.

Scheduled payments are shown in a white box with the amount, scheduled delivery date, payment card, and charge date listed.

A payment scheduled for a future date may be eligible for cancellation if it is still in a Scheduled status. To find out if your payment is eligible for cancellation, go to the Activity list on the right hand side. If you are using the mobile app, select the Activity icon in the upper right hand corner to view the Activity list.

Scheduled payments are shown in a white box in the Activity list. To cancel your payment, select the X icon in the white scheduled payment box. A popup window will appear that asks “Are you sure you want to cancel?” Select the No button to keep your scheduled payment, or the Yes button to complete the cancellation.

Payments with the status’ of Paid, Pending, Cancelled, Failed, or Returned cannot be canceled.

If you would like to see a detailed receipt, select the individual bill payment in the Activity list. On each receipt you have the option to print, save, and email the receipt.

No, all payments are final once delivered.

If your payment failed, you will receive an alert from Evolve Money® via SMS and email. For more information, check the Activity list on the right hand side. There may be incorrect account information that requires your attention or your card may have been declined on a scheduled payment. If you would like assistance, contact our Evolve Money® Support Team at (866)-972-6137 or support@evolvemoney.com.

Managing Your Profile

  1. Log in to your account.
  2. Select the Account button in the top right hand corner. If you are using a mobile phone, select the menu icon in the top left hand corner, and then select the Account link.
  3. Once you are on the Account page, select the blue Edit Account button to go to the Edit Account page.
  4. Edit your information and select the Save button.
  1. Log in to your account.
  2. Select the Account button in the top right hand corner. If you are using a mobile phone, select the menu icon in the top left hand corner, and then select the Account link.
  3. Once you are on the Account page, select the blue Edit Account button to go to the Edit Account page.
  4. At the bottom of the Edit Account page, you can select your Communications Method from a dropdown. You may choose to receive both SMS and Email, only SMS, or only Email.
  5. To save your selection, select the Save button.

Security

  1. Log in to your account.
  2. Select the Account button in the top right hand corner. If you are using a mobile phone, select the menu icon in the top left hand corner, and then select the Account link.
  3. Once you are on the Account page, select the blue Change Password & Security Question button to go to the Edit Security page.
  4. To save your updates, select the Save button.

If you are able to login to your account, login to change your password and security question/answer. Monitor your profile for any unauthorized activity. If you are unable to login to your account call our Evolve Money® Support Team immediately at (866)-972-6137 to disable your account.

On the Login page, select the Forgot Your Password? link and you will be prompted to enter your email address, and the answer to your Security Question. A new temporary password will be sent to you via SMS and email. Use this to log in to Evolve Money® and then you will be prompted to reset your password.

Custom Billers for select pre-qualified users

Select pre-qualified users can create and pay a custom biller that is not listed in the Evolve Money directory of more than 11,000 billers. These are often small and local billers like day care, rent, and healthcare providers. Unlike Evolve Money’s regular payment delivery method, custom billers are paid with a bank check charged to your debit or credit card and delivered within five business days.

You must be part of our select pre-qualified user group to add a custom biller. If your biller search does not return a match, you will receive a notice at the top of the results list that says “Set-Up Custom Biller.” Follow the on-screen instructions.

For security purposes, users cannot send payments to the same address that they used for their account profile even if the money is going to another individual at that residence. Custom Billers are primarily meant to be an extension of our Evolve Money biller directory, and not peer to peer payments.

For your protection, you will not be able to pay a custom biller unless your card and mailing address match.

At this time credits can only be applied to billers that are included in Evolve Money’s biller directory.

At the bottom of the Add Custom Biller page, there is a section for “Account Number or Other Identifiable Information. Here you can enter in your account number or any other information the biller needs in order to post your payment. Please be aware that credit and debit card numbers cannot be entered.

Evolve Money is designed as a bill payment tool and all of the billers in its directory are businesses. However, we understand there are times when you may need to pay an individual like a babysitter. You can pay those smaller billers provided they meet the criteria for a Custom Biller.

At this time the custom biller feature is in a limited release to select pre-qualified users. In the future, we hope to make the feature available to all Evolve Money users.

You should only create a Custom Biller if your biller is not in the Evolve Money directory. Your payment will take up to five business days to be delivered to a Custom Biller versus two days or less for an existing biller in the Evolve Money directory.

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Contact Us

You can reach our Evolve Money® Support Team at 866-972-6137 or support@evolvemoney.com.